Privacy Policy

Introduction

TreePros San Marcos ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in connection with our tree service business in San Marcos, California.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our website or services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote for tree services
• Schedule an appointment or consultation
• Contact us via phone, email, or contact forms
• Subscribe to our newsletter or updates
• Leave reviews or testimonials

This information may include:

• Name and contact information (phone number, email address, mailing address)
• Property address where services are needed
• Details about your tree service needs
• Payment information (processed securely through third-party providers)
• Photos of trees or property (when provided for estimates)

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our website
• Referring website or search terms used
• Location data (general geographic area)

How We Use Your Information

We use the information we collect for the following purposes:

• Provide tree service estimates and consultations
• Schedule and perform tree removal, trimming, and other services
• Process payments and maintain service records
• Communicate with you about your service requests
• Send service reminders and follow-up communications
• Improve our website and services
• Send marketing communications (with your consent)
• Comply with legal obligations and resolve disputes
• Protect against fraud and ensure safety

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as:

• Payment processors for secure transaction handling
• Email service providers for communications
• Website hosting and analytics services
• Insurance companies (when required for claims)

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our customers or others.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using SSL encryption
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure storage of physical and digital records

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:

• The nature of our relationship and services provided
• Legal and regulatory requirements
• Warranty and service guarantee periods
• Potential legal claims or disputes

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your information (subject to legal requirements)
• Opt-out of marketing communications
• Data portability (where applicable)

To exercise these rights or if you have questions about your personal information, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality and performance
• Provide relevant content and advertisements

You can control cookie settings through your browser preferences. However, disabling cookies may limit some website functionality.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising your rights

Note: We do not sell personal information to third parties.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: